3/15/2024 0 Comments Seven little nightmares![]() ![]() ![]() Other states have been more successful in terms of hiring and retention. In those working for less than three months, the rates shot up to 60%, state data shows. In Colorado, turnover rates of employees who'd been on the job for more than three months reached 40%, according to state data. In Oklahoma, more than one-third of 988 staff have turned over since July 2022, according to state data. In Washington, 988 staff attrition rates increased from 19% in 2022 to 30% in 2023, state data shows. There's also growing turnover among the staff that centers are, in fact, able to hire. In West Virginia, during those same six quarters, staffing has not once met the levels required by federal and state grants, according to data from the state obtained by ABC News. Government Accountability Office says are shortages in the behavioral health workforce.ĭata obtained by ABC News from Nebraska's Department of Health and Human Services showed that in 12 of 16 months since the hotline's June 2022 rollout, there have been more vacancies than employed staff. Since the earliest days of 988's launch, centers around the country have faced major hurdles in hiring amid what the U.S. "The people answering calls are people, too."Īaron's experience is not unique. "It is hard to answer calls all day when you're going through things yourself," Dole added. In some cases, the job is putting workers' own mental health in jeopardy, too, Dole said. "Staff burnout is high," Tia Dole, the chief 988 officer at Vibrant Emotional Health, the organization appointed by the federal government to oversee the line, told ABC News. In Washington, for example, state data shows attrition rates increased 1.5 times between 20.Īs calls to 988 balloon with ever-higher demand, and as the line continues to provide much-needed services at a pressing time, officials are expressing concern about what the burnout trends among employees mean for the hotline. In addition, turnover rates continue to increase across the United States. Data obtained by ABC News found that, in some states such as Oklahoma and Colorado, more than one-third of employees left within months of taking their first call. But now, some 988 workers such as Mosby - who were already in significant shortage - say they're burning out and leaving the job. ![]()
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